MOANA

When a Recipient is Not at the Address Given
For residential deliveries if the recipient is not home, we will leave the arrangement at the recipients door if the area is secure, and call the recipient to inform them about the delivery. We may also choose to leave the arrangement with a neighbor or the manager and attach a note on the recipient’s door stating who accepted the arrangement on their behalf. If these options are not possible we will attempt to call the recipient to see what they would like us to do. If we cannot reach the recipient we will leave a note on the door for them to call us back and arrange a convenient time for us to re-delivery or pick up.

For business deliveries, if the recipient is not there and is due to return that day, we will leave the flowers there with a signature of the person that is accepting the flowers. If the business is closed and we are not able to reach the recipient, we will contact the sender and attempt the delivery the next business day.

For Hospital deliveries, if the recipient has already been released we’ll contact the sender and schedule a delivery to the residence if the recipient lives within the local delivery area.

In order to avoid delays, please make sure the recipient’s information is accurate and complete. This would include the apartment or space number, and if its a business the business name, suite number if needed, and most especially a current phone number where  they can be reached.

Every order is important to us because we know how important it is to you. We earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and gift baskets are hand made, we make every effort to protect our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy.

We always do our best to accommodate our customers delivery needs. However, we are not always able to guarantee at a specific time of day, especially during busy holiday periods. To request a specific delivery time, please type it into the Special Delivery Instruction field during check out. Before major holidays we strongly recommend that you place your orders several days in advance.

Taxes are based on prevailing rates in the area of our store location.

(100% Customer Satisfaction Guaranty)
Here is how our refund policy works. Elizabeth Floral of Maui
stands behind every product we sell. We offer our 100%
Customer Satisfaction Guaranty with every flower arrangement
we design and deliver. If for any reason you are not completely
satisfied with the flower arrangement we have delivered, simply
contact our customer service department at (808)866-3859. We
will refund your purchase “OR” replace the original arrangement
of one with equal or greater value, at no additional charge to you.